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HI still got the hero creator, as a white box.

 
#8508
1 month 1 week ago
hi i am a white box again, first login my game froze.
Second time i pass right through the floor, third time same thing and after that i try create a new hero got the white box.
I have this problem since, launcher v_9 to V_10 upgrade. The Hero creator, have a problem for me, as show in this video.
Hello i have this problem since, launcher v_9 to V_10 upgrade.

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  • SKIPJACK
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#8509
1 month 1 week ago
From what we've gathered this is a file corruption that happens when old Valiance files are still running/located in the computer somewhere. Please e-mail support as they can provide more info and files to prevent this from happening.

Please also be sure to send them PC specs, as well as OS to make sure there's nothing breaking from the PC itself when downloading/updating the game.

This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for your patience in figuring out this issue, it's super rare, but we still want to figure out the cause.
I would say back away slowly but umm… I think I’ll just shoot you.
Last Edit: 1 month 1 week ago by SKIPJACK.
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#8510
1 month 6 days ago
I got a I7 6700 3,4ghz 16 gb ddr4 and a 1080 TI.
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  • AEGIS
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#8512
1 month 3 days ago
Please email that to This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks!
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#8513
1 month 2 days ago
I send all the info on my previous mail which was saturday. I also done a files matching after skid told me too and everything seems perfect.
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  • AEGIS
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#8516
1 month 1 day ago
Great!
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#8522
1 month 15 hours ago
Do you want me to send my crash dump file, maybe their is some anwser there.
Last Edit: 1 month 15 hours ago by Jake LoWang.
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  • SKIPJACK
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#8534
3 weeks 6 days ago
That should help, I know the support team said they sent you new files. I'm wondering if it's not fixed still maybe theres another issue somewhere.
I would say back away slowly but umm… I think I’ll just shoot you.
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