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Donated but cannot play

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#7957
2 months 1 week ago
I donated twice to this now, but when I go to play now to download it to my desktop it keeps telling me to donate...cept I already did. Can someone please fix this?
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#7958
2 months 1 week ago
Im her boyfriend and I checked...she has no investor section on the forum. I know for a fact she donated cause I used my bank card to pay for it not to mention she logged into the game and was viewing character creation stuff on her pc along with me.
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  • AEGIS
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#7971
2 months 1 week ago
Having Support take a look!
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#8020
1 month 1 week ago
it's still not giving me access and I waited a month after you said you would check. Can you guys either fix this or refund my money to me if I will not be allowed to play?
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#8024
1 month 3 days ago
Rain-and-Thunder, what issues are you having? We've checked your account status, and see that you have access.
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#8035
4 weeks 1 day ago
Rain-and-Thunder, another note from the web administrator is that a few people had issues because they didn't logout and log back in after their accounts were updated. We'll be adding some tech this week to auto-log members when account updates are made, so that they can log back into to proper see their updates. Let me know if you've been able to gain access.
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#8039
4 weeks 4 hours ago
this has happened to me also. is there anything i need to do?
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#8040
4 weeks 4 hours ago
audioterrorist, will be checking out your account and will be contacting you as soon as we sort the issue.
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#8041
4 weeks 4 hours ago
thank you :)
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#8042
3 weeks 6 days ago
I am having a similar issue.
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#8045
3 weeks 6 days ago
@audioterrorist and @Lord Mangrove, log out and back in, then let me know if you're still having issue afterwards.
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#8046
3 weeks 6 days ago
It appears to be working now. Thank you.
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#8047
3 weeks 6 days ago
@Lord Mangrove, thanks for the follow-up and your support.
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#8051
3 weeks 6 days ago
i have donated as well under account name GOBLYN QUEEN yet i still have not recieved access i donated november 3rd got confirmation email saying my donation was accepted
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#8052
3 weeks 6 days ago
@GOBLYN QUEEN, just checked and you should be fully equipped. Please log-out, log back in, and let us know if you're still having problems.
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#8053
3 weeks 6 days ago
I havent been given an email to download game all i get is webpage asking to donate
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#8054
3 weeks 6 days ago
Follow this link to access the game build:
valiance.shogn.net/forum/investor-genera...3-download-links-new

Let me know if you're having any issues.
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#8055
3 weeks 6 days ago
link is saying downloader is invalid and asking for serial #
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#8056
3 weeks 6 days ago
@GOBLYN QUEEN that link should take you to a forum thread with a download link. You'll then download the launcher from the launcher link on that page, and then extract the contents of that archive file to your desired location. There is a chance that you're using a third-party archive extraction tool that requires a serial number to fully unlock.

However, there are some free solutions such as 7zip, that are free to use. Let us know if this doesn't help.
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#8070
3 weeks 15 hours ago
ok i downloaded launcher did char creator and then tried to launch game it never goes past the load screen .. sigh...i play several onlince games on my computer so i know its not the problem
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