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#8198
3 months 1 day ago
Hello Support,

after creating a new character and after loading the start screen i am falling down trough the map (see picture).

Got the newest Nvidia Driver.

Playing on Windows 7 64 Bit (newest Microsoft Updates) / 32 RAM / 1070 GTX any Solution?

I am trying to lower Graphics and the Graphics Resolution but no changes.
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#8199
3 months 1 day ago
Can you respawn okay? I was told to ask. :D
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#8200
3 months 1 day ago
How can i respawn? You mean relogging?
Or some chat command?

If i am logging in again same problem.
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#8201
3 months 1 day ago
Try clicking the support icon in the upper left and use the stuck option and let us know what happens!
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#8202
3 months 11 hours ago
No Change, i writed an ingame Support Message as Stuck and also as Bug Report.
The Position of Clark is about 6k+ away from my position after falling trough the map.

i had searched some key command but i did not found some stuck release or dying option for respawning somewhere else.

any idea?
i will try later with the same computer on windows 10, i will let you know if any difference will apear.
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#8203
3 months 10 hours ago
No if you click the support icon in the upper left there is a stuck option available.

I will get you a screenshot in a bit if you can't find it.
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#8204
3 months 10 hours ago
OK Please post a Screenshot. Thanks
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#8205
3 months 10 hours ago
sheitan1974 wrote:
No Change, i writed an ingame Support Message as Stuck and also as Bug Report.
The Position of Clark is about 6k+ away from my position after falling trough the map.

Wait so you did click support and then the "I'm Stuck!" button? When you click that it not only sends a report but moves you to the starting spawn point. You did this and didn't move?

Also, is it only with this character or did you create another and have the same thing happen?

Thanks!
Last Edit: 3 months 10 hours ago by AEGIS.
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#8206
3 months 9 hours ago
I got 3 Chars, two falling trough the floor. One got not the bug but got other bug (see picture).
Will try now under windows 10 64 bit with older nvidia driver.
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#8207
3 months 9 hours ago
I'm having support folks take a look at this thread. Will keep you posted (or they will).
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#8208
3 months 9 hours ago
@sheitan1974, can you show what that character looks like in the character select screen? I'd like to look into the customizations to see if I can recreate this.
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#8209
3 months 8 hours ago
You mean my last picture? this was my Alpha0815a (Strange horizon).

Falling trough the floor was with BlaBla and KANEWS.

This was the first update that i got low fps between 18-25. and i tried many solutions from 1280x720 till 3840x2160.
I also switched graphic settings to fastest but the change effect will be little between 1-2 fps.

in the past i got in your updates between 45-60 fps @4k

my specs are intel i7 2600k / 32 GB / nvidia 1070gtx

running os and game on ssd samsung 850

got the same effect with windows 10 pro like under windows 7 pro both 64 bit
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#8215
2 months 4 weeks ago
Ironsight is looking into it and should be in touch...
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#8217
2 months 4 weeks ago
Thanks :)
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#8315
1 month 3 weeks ago
@sheitan1976, we are wrapping up a new patch now that will resolve this issue for you. Will post news as soon as it's available.
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