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Inaccurate donation total

 
#4791
3 years 2 months ago
Support contacted in April and July, with only automated response - no followup.
My donation from Nov 2014 is not reflected in rewards tier - only my most
recent (second) donation is shown.
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#4792
3 years 2 months ago
Sorry to hear this... checking with support!
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#4799
3 years 2 months ago
2014 would be from the old system and I thought you still have yet to merge the two databases? That makes it sound like no one should have the correct total as of right now. Or should I be checking with support as well?
Last Edit: 3 years 2 months ago by SavageFist.
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#4802
3 years 2 months ago
Cannot hurt to check with them of course. Just don't post your email here! :O
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#4807
3 years 2 months ago
same here... none of my 2014/2015 donations are reflected in my total either.
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#4808
3 years 2 months ago
Please email support... and let me know when you do so I can follow up!
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#4809
3 years 2 months ago
Assuming this is


This email address is being protected from spambots. You need JavaScript enabled to view it.
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#4811
3 years 2 months ago
Oops, yes sorry thought I posted it before.
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#4812
3 years 2 months ago
Another email regarding this sent to support - included the donation confirmation email I received.

Subject was: Nov 8 2014 donation not reflected in current donation status
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#4839
3 years 2 months ago
yeah, I have a paypal report... I will dig that up and send along.
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#4955
3 years 2 months ago
I'm confused on this. Should anyone be having to send evidence of their previous donations at this point? If you haven't merged the two databases, what is the point? At the most you should provide the email address(es) you donated under the previous system and only if there is a discrepancy then you provide extra data. It almost sounds like you don't have the previous donation information which is worrisome.

Is this just so your total is updated immediately?
Last Edit: 3 years 2 months ago by SavageFist.
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#4981
3 years 2 months ago
Email you used to donate and/or register on the forum (if not the same) should be enough.

If they need more information they will ask for it. But if you donated you should be on the list.
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#5423
3 years 2 months ago
Sent my Paypal transactions to support. Finally found them once I knew I was not looking for just SilverHelm donations(Tiffany Victoria if anyone is having trouble with really old donations). Even found one in Nov 2014. Looking forward to Founders Frame. :)
Last Edit: 3 years 2 months ago by SavageFist.
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#5859
3 years 2 months ago
Was there a delay in the database merge? I thought for sure I would see a founders frame, updated donation total or receive some response from This email address is being protected from spambots. You need JavaScript enabled to view it. by now. None of that has happened yet. I've already sent support my Paypal transactions back on Aug 4th.
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#5862
3 years 2 months ago
Merge is nearly complete. I'll ask for an update when it is done and will post here.
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