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Unable to log in

Unable to log in

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ROC_Priest New Member Posts: 7	#7509 6 years 2 weeks ago Roger and thanks.
	Last Edit: 6 years 2 weeks ago by ROC_Priest. The administrator has disabled public write access.

Sup3rR3dRoost3r Senior Member ULTRA Posts: 52	#7510 6 years 2 weeks ago IronSight wrote: We got a few fixes in tonight that should resolve the login issue. We're doing more testing today to put more conditions to the test.Please let us know here if you are still unable to login after this message. I just downloaded the new launcher this morning. Unable to login, getting invalid username/password output.
	The administrator has disabled public write access.

ROC_Priest New Member Posts: 7	#7511 6 years 2 weeks ago I am also still unable to log in.
	The administrator has disabled public write access. 1 user said "Thank You!"

IronSight Developer Posts: 209	#7512 6 years 2 weeks ago Without revealing your actual password, can either of you confirm whether or not your passwords include characters other than numbers or letters? Keep in mind that passwords are hashed when they are written, making them impossible for even us to observe.
	Last Edit: 6 years 2 weeks ago by IronSight. The administrator has disabled public write access.

ROC_Priest New Member Posts: 7	#7513 6 years 2 weeks ago Mine contains both letters and numbers. Some letters are in capital. No other characters than that.
	The administrator has disabled public write access.

IronSight Developer Posts: 209	#7514 6 years 2 weeks ago Thanks for the info ROC_Priest, I'm about to do some more digging given that new information.
	The administrator has disabled public write access.

IronSight Developer Posts: 209	#7515 6 years 2 weeks ago Give it a run now ROC_Priest.
	The administrator has disabled public write access.

ROC_Priest New Member Posts: 7	#7516 6 years 2 weeks ago I have just logged in on my laptop and desktop. And it worked. Thanks for the help
	The administrator has disabled public write access.

IronSight Developer Posts: 209	#7517 6 years 2 weeks ago Thanks for your patience. Was watching while you logged. Great to know we got it fixed!
	The administrator has disabled public write access.

Sup3rR3dRoost3r Senior Member ULTRA Posts: 52	#7528 6 years 2 weeks ago IronSight wrote: Without revealing your actual password, can either of you confirm whether or not your passwords include characters other than numbers or letters? Keep in mind that passwords are hashed when they are written, making them impossible for even us to observe. My PW does contain a special char.
	The administrator has disabled public write access.

Sup3rR3dRoost3r Senior Member ULTRA Posts: 52	#7529 6 years 2 weeks ago Its all good IS. Im in.
	The administrator has disabled public write access. 1 user said "Thank You!"

Hxlplx New Member Posts: 7	#7530 6 years 2 weeks ago Thank you. That did the trick!!!!
	The administrator has disabled public write access. 1 user said "Thank You!"

IronSight Developer Posts: 209	#7533 6 years 2 weeks ago Thanks for the input.
	The administrator has disabled public write access.

Polaris New Member Posts: 7	#7538 6 years 2 weeks ago As requested in a previous patch, I am now using the Valiance Launcher 64 Bit to patch the game but when I get the game to come up, it says "Status: Disconnected". Has anyone else ran into this issue? I did verify with the homepage and it states "Server Status UP!", so I am not sure what is happening or if I need to reinstall the game again?
	It is possible to commit no mistakes and still lose. That is not a weakness. That is life. -Patrick Stewart as John Luc Picard The administrator has disabled public write access.

IronSight Developer Posts: 209	#7539 6 years 2 weeks ago Polaris, you need to completely delete your former install directory. You then need to install a fresh copy of the game. Unity made some changes to how they're tech handles overwrites in the newer releases, so you'll need a fresh install space to ensure that the launcher chunks are all properly written. Let us know if you continue to encounter issues.
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Icedanno New Member Posts: 10	#8239 5 years 2 months ago Donated, downloaded, but all I'm gettig is the username/password error. Do we have to email support for every new account created?
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AEGIS Administrator Posts: 909	#8255 5 years 2 months ago How many accounts do you have? Did you donate under different logins/emails?
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Icedanno New Member Posts: 10	#8262 5 years 2 months ago Just the one account. I sent an email to support. Went through the password reset and account confirmation just to make sure, but it's all linked to just the one account, this one.
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AEGIS Administrator Posts: 909	#8263 5 years 2 months ago Ok. We're behind on requests but I will follow up with them shortly.
	The administrator has disabled public write access. 1 user said "Thank You!"

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Unable to log in