After having a discussion with a fellow on the Discord, I thought maybe a good thread to open up would be "What can be done to make sure a community doesn't become toxic." This would include what sorts of things can make a community become toxic, and ways to handle them.
For example, when a game's developers tend to cater strongly to PvPers who cry "But balance!" games tend to deteriorate quickly. So much time is spent tweaking classes up and down, forever and ever, that content ends up getting put to the side. This and losing making people hostile and berating their fellows (look at LoL) leads to just horrible levels of toxicity.
So, 1) If people call for nerfing this or that, tell them "Not everything needs to be equal" and move on. Because seriously, no game has ever succeeded in making things balanced. There's always a meta, and certain mindsets will always flock to it once its found. I mean, you can take a good look, and find out if something is brokenly OP, and work on that, but people who say "It's not fair, that DPS class out DPS's my controller!" Tell them tough cookies, and to play DPS if they want to DPS. If they think that the Brawler doing more damage than the Scrapper is imbalanced, tell them where the scrapper has advantage that the brawler doesn't. And there should be something. But that doesn't mean they need to be -equal-.
2) Toxic speech/attitudes on channels. They need to be summarily dealt with. Call me an SJW here if you want, but race jokes, rape jokes, sexual orientation jokes, religion jokes etc need a zero tolerance policy. I think people should be allowed to be grown ups, and swearing should be allowed, but things like personal attacks? Nope. "What the fuck" vs "Go fuck yourself" are quite different. To some extent the community will be responsible for ostracizing people, via ignores, but I think if a person gets reported by X people within a short time frame, they should be muted until a GM can look at the behavior. If the behavior includes any sort of bigotry displayed, anything condoning or supporting violence, and repeated personal attacks, they need to just be gone.
Interested in hearing others' thoughts on this, especially Silverhelm folks.
Edit: This would be better placed in "Improving the Experience". Donno if a mod could move it, but would appreciate if so. Not a huge deal though. =)